Return and Refund Policy

Last updated: October 12, 2026

We want you to feel confident shopping with Lucky Hand. If an item is not right for you, contact us so we can help with a return or resolve a problem with your order.

30-day return window

You have 30 days after receiving your item to request a return. To qualify for a change-of-mind return, the item must be unworn or unused, in the condition you received it, with any original tags and its original packaging. Please provide your receipt, order number, or other proof of purchase.

How to request a return

Email hudsonvalleymahj@gmail.com within the return window. Include your order number, the item you wish to return, and the reason for the return.

If your return is accepted, Lucky Hand pays return postage and will send you a prepaid return shipping label at no cost to you, along with instructions explaining how and where to send the package. The authorized return address will be provided with those instructions. Please request approval before sending an item back; unsolicited returns will not be accepted, except where applicable law requires otherwise. Contact us before returning an item if you have questions about the label or return instructions.

Damaged, defective, or incorrect items

Inspect your order when it arrives. Contact us promptly if an item is damaged, defective, or different from what you ordered. Include your order number and, where possible, photos of the item and packaging. We will review the issue and help arrange an appropriate remedy. Return exclusions below do not remove your rights concerning faulty, damaged, or incorrectly supplied goods.

Items excluded from change-of-mind returns

Custom, personalized, or special-order products, sale items, and gift cards are not eligible for change-of-mind returns, except where applicable law provides a right to return or cancel. If you are unsure whether an item is eligible, contact us before purchasing.

Exchanges

To exchange an eligible item, request a return first. Once the return is accepted, place a separate order for the replacement item. Replacement orders are subject to current stock and pricing.

Refunds

We will notify you after receiving and inspecting your return and tell you whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card provider may need additional time to post the refund.

If more than 15 business days have passed since approval and you have not received your refund, email hudsonvalleymahj@gmail.com.

Cancellation requests

Contact us as soon as possible if you need to cancel or change an order. We may be unable to stop an order that has already been dispatched; in that case, the return process above may apply. This does not limit any cancellation rights required by law or your rights if we cannot ship within the promised timeframe.

Statutory consumer rights

This policy does not limit rights you have under applicable consumer law. If we ship an order to the European Union, any applicable 14-day withdrawal right remains available, subject to legally permitted exceptions such as certain personalized goods. Contact us to exercise that right. Statutory rules govern return condition, return costs, and reimbursement where they differ from this policy.

Contact

For return, refund, or order questions, email Lucky Hand at hudsonvalleymahj@gmail.com. Please wait for authorization and the confirmed return address before mailing a package.